FAQ

Lloyd and Paul Home Luxuries uses state-of-the-art server security software with SSL encryption, which provides the safe and bug-proof transmission of your card details.

What happens after placing an order?

Typically, your order will be processed and dispatched within 1 business day when we receive your payment. You will then receive an order confirmation and we will update you when your order is packed, shipped, and on its way to you.

When does Lloyd and Paul Home Luxuries charge my credit card?

When you place an online order, the sum total of your order is pre-authorised by your credit card provider, meaning that amount is reserved for your order. You will see that the pre-authorised amount has been deducted from the available limit of your credit card, however your account will not be charged until your order has shipped. If you cancel your order before it ships, your account will not be charged and the pre-authorisation will be voided. Kindly note that the pre-authorisation is valid for at least 7 days and the time it takes to release the pre-authorised amount depends on your bank.

When do I get a refund after returning an item?

Typically, you will be refunded one business day after we have received your return. Please see our Return Policy to ensure that your return is eligible for refund. Kindly note it may take several business days for your refund to appear in your account, depending on the processing time of your bank or credit card provider. You will receive your refund on the payment method used for the original order. 

 

SHIPPING AND TRACKING YOUR ORDER

How much does shipping costs?

Our shipping costs is £5.99 for orders below £100. We offer complimentary shipping for orders £100+ using expressing shipping with UK Mainland. 

Is your parcel insured?

Once shipped, your order is insured against theft and accidental damage.  If you drop off your return at a parcel shop, also make sure to ask for a confirmation receipt.

Would you like to track your order?

As soon as we have shipped your order, we will send you a shipping confirmation with a tracking number. With your tracking number, you can check the status of your order and estimated delivery time. Track your order here: https://www.evri.com/track-a-parcel

 

AUTHENTIC PRODUCTS

Are all items in Lloyd and Paul Home Luxuries authentic?

Lloyd and Paul Home Luxuries is an authorised online retailer of all products found on our website and we value our close relationship with all the brands we offer. You can rest assured that all products on our website are authentic and delivered to us directly from the brands we stock.