After Sale Service
Has an item you bought from Lloyd and Paul Home Luxuries become damaged because of a manufacturing fault or production defect?
With our After Sale Service, we aim to help you find the best solution for your beloved luxury piece. We first ask you to submit a request with detailed information including your order number
Our experts will take care of your request, and will examine your item to determine if and how we can assist you as part of our After Sale Service.
Fill out our contact form by clicking on the button below.
HOW TO MAKE YOUR AFTER SALES REQUEST?
1. DESCRIBE YOUR DAMAGED ITEM
To start the process, we will ask you to share some information with us, including the order number, item number (optional), and a description of the defect.
2. UPLOAD IMAGES & VIDEO
Our experts will need to see pictures of your item in order to assess any defects. We will ask you to upload photos, including a view of the entire item and a clear close-up of the damaged area. As an optional step, you can also upload a short video of your item. You can do all of this easily using your phone. Please send all images and video clips at aftersales@lloydandpaul.com.
3. YOUR REQUEST WILL BE REVIEWED
Once you have submitted your request to us, our experts will analyse your damaged item and provide initial feedback based on the information you shared.