Shipping & Return Policy
Shipping Timeframes
Your order's expected arrival time will vary depending on a few things, such as the destination and the shipping method you choose. Although we make every effort to provide precise delivery predictions, kindly be aware that they are merely approximations and not guarantees. Events outside our control or unanticipated circumstances may cause the actual delivery time to differ.
Tracking Orders
As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using the link provided.
International Shipping
We offer complimentary shipping to the USA for orders £350+.
Order Status and Support
If you require any assistance or have any enquiries about the status or shipping of your order, please do not hesitate to reach out to our dedicated customer support team. We are available to help you and ensure that you receive timely updates regarding your shipment. Please quote your order number upon making an enquiry.
Custom duties and taxes for United Kingdom
For deliveries to the United Kingdom, the UK sales tax as well as customs duties and handling fees are included in the price of the item. In case of returns, customs duties and handling fees will be refunded by Lloyd and Paul Home Luxuries.
If you have any questions, please contact our Customer Care using the details below:
Lloyd and Paul Limited
Phone number: +441904235003
Email: info@lloydandpaul.com
Business Hours: Monday to Friday (9 am to 5 pm GMT+ 00:00 Edinburgh, London)
Registered Address: 3 Heworth Croft, York, England YO31 7SZ
RETURN POLICY
We want you to be delighted with your purchase. If the goods you have chosen do not meet with your full approval, please return them to us within 28 days of receipt, unused and in their original packaging, and we will be happy to exchange or refund them as per your instructions.
Refund Eligibility:
We offer refunds on products that meet the following conditions:
- The item is returned within 28 days of the original purchase date.
- The item is unused, unworn, and in its original packaging.
- The item is in the same condition as when it was received.
Non-Refundable Items:
Please take time to read the care instructions on your purchases as we are unable to accept items or refund that have been damaged in the wash.
Return Shipping:
We must be informed of any shortages or breakages within seven days in order to rectify this. Please note that unless the goods are faulty you will need to pay for return postage. Please obtain a certificate of posting as we cannot be held responsible for goods lost in transit.
Return and Refund Process
To request a return, please follow these steps:
- Contact our customer support team at info@lloydandpaul.com or click the "Request a return" button below. Alternatively, you may call us +441904235003 within 7 days of receiving your order.
- Provide your order number and details about the product you would like to return.
- Our team will review your request and provide instructions on how to return the item.
Upon receipt and inspection of your return, we will promptly send you an email to confirm that we have received your returned item. Additionally, we will inform you of the status of your refund, and whether it has been approved or rejected.
If your refund is approved, it will be processed and credited back to your original method of payment within a maximum of 7-10 days. Please keep in mind that it may take some time for your bank or credit card company to complete the refund process and reflect it in your account.
If more than 15 business days have elapsed since the approval of your return and you have not received your refund, kindly reach out to us at info@lloydandpaul.com. We will be glad to assist you further.
